Orders are processed Monday to Friday (excluding public holidays).
While we strive to process orders promptly, please understand that high-demand periods may lead to slight delays.
Upon shipment, you'll receive an email containing your shipping details. Please keep in mind that delivery times are subject to external factors beyond our control.
General Shipping Information - AUSTRALIA
Express
1 to 4 business days • $18.00
Standard
2 to 8 business days • FREE OVER $100
General Shipping Information - INTERNATIONAL
Standard International
6 to 27 business days • $35.00
Standard International >1KG • $40.00
International Customs Charges
We advise contacting your local customs office to find out if/and how much these taxes may be. Please note, we are not responsible for any customs charges that may occur. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
Trouble Shooting your Australian Order Delivery
Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
If Australia Post has tried to deliver but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold